DELIVERY OPTIONS & CHARGES
We're open and accepting orders! The health and well-being of our customers, employees and community is of the utmost importance to us. Due to modified operations put in place to help protect those working at our distribution centre and possible delays with our shipping carriers, you can expect a delay in receiving your order. Delivery may take up to 7-10 business days after order placement. We apologise for any inconvenience and appreciate your understanding. We are committed to delivering your orders as soon as possible!
Clinique.com.au orders are shipped on business days (Monday - Friday, excluding public holidays). Orders shipped via Standard Service are processed and shipped in 3 business days after receiving. Orders shipped via Express Service placed by 11am will be processed and shipped the same day, depending on product availability. Express orders placed after 11am will be processed and shipped the next business day.
Option one - Standard Delivery
Estimated delivery times from warehouse dispatch:
|NSW||Metro||3 business days|
|Regional||3 - 4 business days|
|VIC||Metro & Regional||4 business days|
|QLD||Metro||4 business days|
|Regional||5 - 6 business days|
|TAS||Metro & Regional||5 - 6 business days|
|SA||Metro||3 - 4 business days|
|Regional||5 - 6 business days|
|WA||Metro||5 - 6 business days|
|Regional||7 - 9 business days|
|NT||Metro||5 - 6 business days|
|Regional||6 - 9 business days|
Option two - Express Delivery
Orders placed before 11 am will be processed and shipped the same day (depending on product availability) and delivery will be within 1 business day in all Australia capital cities, except Darwin and Perth CBD.
You can check the status of your order by going to My Account and viewing order status.
DELIVERY RULES & RESTRICTIONS
We will deliver the goods in accordance with the delivery option selected by you during the order process.
We do our best to estimate the most accurate delivery time for your convenience. For the most-up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online.
To the best of our ability, orders received by 11am, Monday to Friday, will be dispatched the same day for express delivery option and within 1-2 business days for standard delivery.
Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays).
Clinique Online does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.
All orders require a signature upon delivery. If you are not there to sign for your order, Australia Post will leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, Australia Post will not be able to leave your order 'hidden' at the address.
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.
While we endeavour to process all orders as quickly as possible, please note shipping times with be longer during peak promotional periods. This is includes, but is not limited to Gift With Purchase, AfterPay Day, Cyber Weekend, Click Frenzy and Boxing Day.
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.
We accept orders to P.O Box addresses.
We're sorry Clinique Online only delivers online orders to Australia addresses.