My Order
Where is My Order?
You can access your order status and history by signing in and viewing in your account.
Want to see where your order is at? Visit our Track My Order page to find live updates.
Order Processing
Most orders are dispatched within 1-2 business days (processing time does not include weekend days).
Orders placed on Saturday and Sunday will begin to dispatch the following Monday.
Orders with Express Shipping (for Australian orders only) will be dispatched the same day if received by 11am Monday to Friday AEST.
Some products which are flammable will not be available for express shipping.
Orders are dispatched on business days only (Monday through Friday, excluding public holidays).
We are currently unable to accept orders that are billed or shipped to destinations outside Australia.
All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and shipped.
Once an order has been submitted, we cannot change, add to or cancel an online order once payment has been received. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 days of receipt by accessing our returns portal here. For further information about returns please see our returns policy here.
Order Inquiries
Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Clinique Online orders.
When you click on Order Status you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.
Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
Order Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include:
Item(s) not available.
Difficulty in processing payment information.
Cannot ship to the address provided.
A duplicate order was placed.
Cancelled due to customer request.
If your order is cancelled, you will receive an email to explain the reason for the cancellation. You will not be billed for any cancelled items.
If you are interested in placing a new order or if you have questions about a cancelled order, please contact Clinique Online Customer Service at 1800-556-948 or via chat.
If we believe an order has been placed fraudulently, the order will be cancelled and no notification will be sent.
Unfortunately, we cannot change, add to or cancel an online order once payment has been received. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 days of receipt by accessing our returns portal here. For further information about returns please see our returns policy here.
If you wish to change the shipping address once the order has been dispatched, you can do this directly with Australia Post here or call them on 13 76 78.