Clinique Customer Care - General Information
Frequently Asked Questions
Want to see where your order is at? Visit our Track My Order page to find live updates.
Once an order has been submitted, we cannot change, add to or cancel an online order once payment has been received. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 days of receipt by accessing our returns portal here. For further information about returns please see our returns policy here.
We are sorry to hear that your recent order was missing its sample gift. Please note that these samples are only available until stocks last and are substituted where possible.
Charged incorrectly or charged more than once? Our accounts team runs checks for this daily, so please allow approximately 1-2 business days for the funds to automatically appear back into your account.
All promotional offers have specific terms and conditions associated with the offer. With online offer codes, only one code may be redeemed per offer and the code must be entered at the time of ordering. We are unable to amend an order once payment has been received and, as such, cannot add any offer code, or dispatch the offer separately. We do apologise for any inconvenience.
Unfortunately, we are unable to make changes to orders once they are placed within our system. If you wish to change the shipping address once the order has been dispatched, you can do this directly with Australia Post via the link below
https://auspost.com.au/receiving/manage-deliveries-in-transit/redirect-parcels-in-transit or call them on 13 76 78.
If you have accidently ordered the incorrect product, please simply return the unused item within 14 working day of delivery through our returns portal. Click here to access the Returns Portal and complete all required details, including the items you would like in your exchanged order.
Please note that we cannot accept returned goods that we reasonably believe have been used, except those covered by our Perfect Match Guarantee*.
If you made your purchase through a partnered retailer (Adore Beauty, David Jones, Lookfantastic, Mecca, Myer, Sephora or a Pharmacy) or an airport location, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.
Store Return policies can vary so please contact our authorised retail locations for further details. We do not accept returns from in store purchases.
Once received, return packages are processed within 8-10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact your issuing bank for details.
Our Perfect Match Guarantee program is designed to help you find your perfect shade. Valid for foundation, concealer and powder products listed below, if your shade isn’t a perfect match, you may send it back to exchange for another shade. Exchanges are only offered on the same Perfect Match Guarantee product purchased from the original order. We are not able to substitute for a product that isn’t on the list below.
- Airbrush Concealer
- Almost Powder Makeup SPF 15
- Anti-Blemish Solutions Liquid Makeup
- Chubby in the Nude Foundation Stick
- Beyond Perfecting™ Foundation and Concealer
- Beyond Perfecting™ Powder Foundation and Concealer
- Beyond Perfecting™ Super Concealer Camouflage + 24-Hour Wear
- Even Better™ All-Over Concealer + Eraser
- Even Better Clinical™ Serum Foundation
- Even Better™ Glow Light Reflecting Makeup SPF 15
- Even Better™ Makeup SPF 15
- Even Better Refresh™ Hydrating and Repairing Makeup
- Line Smoothing Concealer
- Moisture Surge™ Sheertint Hydrator SPF 25
- Redness Solutions Makeup SPF 15
- Stay-Matte Oil-Free Makeup
- Stay-Matte Sheer Pressed Powder
- Superbalanced™ Makeup
- Superbalanced™ Silk Makeup Broad Spectrum SPF 15
- Superpowder Double Face Powder
Click here to access the Returns Portal and return the product to arrange your free return and exchange for your perfect shade.
We can exchange an unwanted gift with a proof of purchase. Chat to our Customer Care team here to see if we are able to search the order on our system.
As you know this item has been discontinued and is no longer available. Please know that the decision to discontinue a product is rarely an easy one, and the matter is always given significant thought and consideration, including an analysis of nationwide purchasing patterns and also the latest technological advances. You can be assured that it is certainly not our intention to disappoint you! We recommend connecting with one of our Live Chat consultants to discuss an alternate product recommendation.
We are working hard to meet demand and taking immediate steps to replenish our stock as quickly as possible.
Limited edition collections are only available for a limited time.
Clinique products are 100% Allergy tested. Fragrance-free. Please refer to the product page.
If you need information on specific products and ingredients, kindly contact our Consumer Care team at 1800-556-948 (9am - 5pm. Monday - Friday excluding public holidays)
To register and create your Member Profile, click here. By registering with us, you can take advantage of exclusive shopping offers, new product launches, special sampling programs and much, much more.
To find the Gift with Purchase dates for your local counter, visit our Store Locator. Registered Members at Clinique Online, who opt-in to receive email, will get monthly updates on Gift with Purchase Events at local Clinique counters. This information is updated each month and is subject to change. If you prefer, you may contact your local Clinique counter directly and they will be happy to advise you when an event is planned for your area.
To purchase Clinique products, you can shop right here at clinique.com.au. If you would prefer to visit a Clinique Counter, see our Store Locator.
Yes, you can book a Virtual Service by visiting our Clinique Australia Facebook page.
Regrettably, samples are not available for general distribution. Samples are available periodically during special offers and also at checkout when you are making an online purchase. If you are unsure about which products are right for you, we are happy to assist with expert recommendations and advice, click here to contact us.
Clinique Laboratories LLC. is committed to the elimination of animal testing. We are equally committed to consumer health and safety and bringing to market products that comply with applicable regulations in every country in which our products are sold.
We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.
Clinique Laboratories LLC. fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.
We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.
SPAM Filters and ISPs
Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Clinique Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Clinique Online will be accepted. If you have any questions, please contact us at 1800-556-948.
If your provider is Yahoo:
Open the Email message
Click the "Add to Address Book" link on the far right.
The address will be automatically entered into your Yahoo! Address Book.
If your provider is Hotmail:
Open the Email message.
Click "Save Address(es)" at the top of the message header.
If your provider is MSN:
Open the Email message.
Click "Save Addresses" on the right.
Select the check box next to the address you want to save. You can also make changes to the contact information.
Click "Save".
Chat to our Customer Care team here