Clinique Smart Rewards is a points-based loyalty program. Members can earn points on qualifying purchases and qualifying activities at Clinique.com Points unlock tier benefits and can be redeemed for rewards.
You can join Clinique Smart Rewards by signing up at clinique.com/smartrewards and following the prompts to register. In order to sign up, you must provide your email address and create a password. There is no cost to join.
The Clinique Smart Rewards program is available to individuals who are legal residents of the United States (including its territories and possessions) and at least 18 years of age or older and who provide and maintain a valid email address. Employees of The Estée Lauder Companies and individuals employed by our business partners or vendors are eligible for membership for personal use only, but may be excluded from certain program benefits.
By becoming a Clinique Smart Rewards member, you agree that you have read, understood and agree to be bound by the Program Terms & Conditions and by the terms of our Privacy Policy, website Terms and Conditions and by any changes or modifications we may make.
Please refer to the Clinique Smart Rewards: Terms & Conditions of Participation for the full list of program terms.
Clinique Smart Rewards is a loyalty program that rewards customers for purchasing Clinique products and participating in pre-defined brand experiences. It is a tier-based program determined by the number of points a member has earned within a single year on eligible purchases and through qualifying activities, beginning on the date when you enroll. There are 3 tiers with associated benefits:
- • Tier 1, Smart 0 – 249 points
- • Tier 2, Brilliant 250 – 499 points
- • Tier 3, Genius 500+ points
When you join, you’ll automatically be placed in Tier 1, Smart and be eligible for all the benefits Smart members receive. Once you earn at least 250 points in your first year, you’ll be automatically moved up to Tier 2, Brilliant. If you earn 500 points or more in your first year, you’ll qualify for Tier 3, Genius.
Your status in a particular tier is good for the year (from the date you sign up) in which you qualify for that tier and the following year. After that, you’ll need to earn enough points to qualify for that tier each year. For example, if you qualify for Tier 2, Brilliant, during your first year, you’ll maintain Brilliant status during your second year. But, if you earn less than 250 points on eligible purchases and qualifying activities during your second year, you’ll drop back down to Tier 1, Smart status for your third year.
The higher the tier, the better the benefits.
As a member, you earn points that determine your points benefits plus your tier and tier benefits.
Points Benefits: At different point levels, you will be able to redeem your points for rewards that can be used in conjunction with a purchase on clinique.com. These rewards are based on the total number of points you have accumulated in a single year as listed below. You may redeem one reward per transaction on clinique.com. You must redeem your available points prior to your anniversary date, or the available rewards will expire. On your anniversary date, your points reset to 0 and you start accumulating new points and earning new rewards.
- • Choice of deluxe mini with purchase (valid at 150 points).
- • Free full-size product (value up to $27) with purchase (valid at 250 points).
- • Free full-size product (value up to $80) with purchase (valid at 350 points).
Tier Benefits: Certain benefits are based on tier achieved and you are eligible for these benefits while you are in that tier regardless of the number of points you currently have. Tier benefits can only be redeemed on clinique.com with the exception of exclusive in-store member events and VIP events or as otherwise noted. On your anniversary date, even though your points reset to zero, your initial tier status for the year is determined by the total number of points you earned in the prior year.
Tier 1, Smart: 0–249 points
- • 15% off your first clinique.com purchase.
- • Free Standard Shipping with any order.
- • Complimentary sample at checkout.
- • Birthday gift. (valid once per year, with $55 purchase)
Tier 2, Brilliant: 250–499 points
- • All Tier 1 benefits.
- • Sneak peeks of new products.
- • Exclusive access to limited-edition Clinique products.
Tier 3, Genius: 500 points and above
- • All Tier 1 and Tier 2 benefits
- • Free 2-Day Shipping with any $75 or more orders. Apply code FREE2SHIP at checkout to receive this benefit.
- • A special gift selected just for you to celebrate your Clinique Smart Rewards anniversary. (valid once per year, with purchase)
To earn points, you must be enrolled in Clinique Smart Rewards.
You must also: (1) be signed into your online account at clinique.com at the time purchase; or (2) provide your email address when purchasing on clinique.com and/or when submitting your qualifying receipt(s) from a qualifying retailer. If you are not a member of Clinique Smart Rewards at the time of purchase, you must enroll on clinique.com within 7 days of the date of purchase, using the same email address you provided at the time of purchase, in order to be eligible to earn points on that purchase.
Clinique Smart Rewards members receive 1 point for every $1 spent on eligible purchases on clinique.com*. Eligible purchases include regular priced merchandise and exclude eGift Cards, sales tax, state fees, discounts, shipping and delivery charges and/or other excluded charges specified by us from time-to-time.
Members will not receive points or benefits from retail purchases made at airport store locations or from purchases made at non-qualifying retailers. Purchases made outside of the United States are also not eligible for Clinique Smart Rewards.
In addition to these purchases, here are more ways to earn points at clinique.com:
- • Earn 5 points for enrolling in Clinique Smart Rewards (one time only).
- • Earn bonus points for purchases made on clinique.com during exclusive Double Points events.
Please note that your accumulated points will expire twelve months from the date you earn them.
Purchases made at qualifying retailers (both in-store and online) are only eligible for Clinique Smart Rewards points, if you submit your receipt within 30 days from the date of purchase. However, if you are not a Clinique Smart Rewards member at the time of purchase, you must enroll on clinique.com within 7 days of the date of purchase, in order to be eligible to earn points from that purchase.
In order to receive your points, you must submit your receipt within 30 days of the date of purchase by one of three ways:
- Upload a clear photo of the entire receipt on clinique.com
- Email a clear photo of the entire receipt or forward the online receipt to submit@smartrewards.clinique.com
- Text a clear photo of the entire receipt to 811811 with key word SMART.*
When submitting a receipt, you must provide the email address associated with your Clinique Smart Rewards account in order to receive points. Each image may only contain one receipt. In order to receive points, the submitted receipt must be clear and readable and must contain the following information:
- Valid and visible Store Name
- Valid and visible Purchase Date
- Valid and visible Product name(s) and price(s)
*By texting SMART to 811811 you consent to receive up to 10 text messages (SMS and MMS) per submission from Clinique Smart Rewards to the number you provided. You understand these text messages may be sent via an autodialer and you do not need to provide consent to text messaging to make a purchase from Clinique. You agree with the Mobile Terms and Conditions. Message & Data Rates May Apply. Txt HELP for help, STOP to Stop.
LIST OF QUALIFYING RETAILERS IN THE UNITED STATES
Amazon
Belk
Birchbox
Bloomingdale’s
Blue Mercury
Boscov’s
Cosmetic World
Dillard’s
Macy’s
Mr. Porter
Net-a-Porter
Nordstrom
Saks Fifth Avenue
Sephora
Ulta
Von Maur
Army & Air Force Exchange Service Stores
My Navy Exchange
When you redeem your points for product rewards, the available points in your account will decrease based on the amount of points you redeemed.
Points are valid for one year from your Clinique Smart Rewards anniversary date. On your anniversary date each year, your available points expire and reset to zero and you start accumulating new points to redeem for new rewards.
On your anniversary date, even though your points reset to zero, your tier status is determined by the number of points earned in the prior year.
This is the anniversary of the date when you enrolled in the Clinique Smart Rewards program, and it occurs on a 12-month cycle. For example, if you joined Clinique Smart Rewards on November 15, 2016, your anniversary date would be November 15, 2017, and every November 15 of each year following.
Your anniversary date is shown in your Clinique Smart Rewards account page.
In year one of your Clinique Smart Rewards membership, your tier status is determined by the points you accumulate during that first year. After year one on your anniversary date, your points reset to zero, and you can start earning points benefits again. While your points decrease when you redeem them for points benefits and reset each year on your anniversary date, your initial tier status for the year is determined by the points you accumulated during the prior year of membership, and you are eligible for those tier benefits regardless of the number of points you have.
You can check your Clinique Smart Rewards account status by visiting your account online at clinique.com where you can track your current points, tier and available benefits. All points are pending until your order ships, at which time they are fully matured.
It may take up to 14 days from the time your order ships, or from the time your store receipt is validated for points for eligible purchases to post to your account. It may also take up to 14 days for points for other Clinique Smart Rewards activities to post to your account. If points have not been credited to your account within 14 days, please Message Us.
Any product that is returned or any order that is cancelled will reverse the points you received from that purchase. If you moved up to a new tier on that order, your tier will also be adjusted accordingly.
If it is found that an order is obtained through fraudulent or other activity that violates the Clinique Smart Rewards Terms & Conditions, those points and your tier status, if applicable, will also be reversed.
Your Clinique Smart Rewards offers and rewards can be redeemed on clinique.com at checkout with your purchase. You will find your eligible offers and rewards (with offer codes if applicable) listed in your personal account. Details on event rewards will be provided for each event when the time comes.
Rewards can only be redeemed when making a purchase on clinique.com except for special online events, in-store member events, and VIP member events. You must be logged in to your Clinique Smart Rewards account to use your benefits.
During the month of your birthday, you can redeem your Birthday Gift on clinique.com by making a purchase and applying your offer code, which will be emailed to you, if you have provided your birth date in your account profile. Birthday gifts must be redeemed during your birthday month. For example, if your birth date is October 13, you must redeem your gift by October 31, otherwise the offer will expire. You must be logged into your Clinique Smart Rewards account to redeem your birthday gift. There is a limit of one Birthday Gift per member per year and Birthday Gifts cannot be transferred, delayed, exchanged or returned.
At certain point levels (250 points and 350 points), you are eligible to redeem points for a Free Full-Size product with any purchase on clinique.com. To redeem your points, log into your Clinique Smart Rewards account and choose one of the eligible products on your account page and add it to your bag. If you do not redeem your available points before your anniversary date, your points will expire. Product rewards are subject to availability and cannot be exchanged or returned for points, another product or a monetary refund.
Visit Talk to an Online Consultant at clinique.com and initiate a Live Chat session:
http://www.clinique.com/customer-care/our-online-consultants
- Standard Shipping with any purchase on clinique.com is complimentary for all Clinique Smart Rewards members. You must select “Standard” shipping at checkout and be logged into your Clinique Smart Rewards account.
- 2-Day Shipping on clinique.com is complimentary for Clinique Smart Rewards members in Tier 3, Genius with any $75 or more purchase. Apply code FREE2DAY at checkout to receive this benefit.
From time to time, Clinique Smart Rewards members will be offered early access to shop select products before they are offered for sale to the general public. Qualifying members will receive email invitations when these offers are made available. Members must login to their accounts to redeem this benefit. These offers are available for a limited time and while supplies last.
The Anniversary Gift is exclusively for our Tier 3, Genius members. During the month of your anniversary, you can redeem your Anniversary Gift on clinique.com by making a purchase and applying your offer code, which will be emailed to you during your anniversary month. You must be logged into your Clinique Smart Rewards account to redeem your anniversary gift. Anniversary Gifts must be redeemed during the month of your Clinique Smart Rewards anniversary, or the offer will expire. There is a limit of one Anniversary Gift per member per year and Anniversary Gifts cannot be transferred, delayed, exchanged or returned.
Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly.
After year one on your anniversary date, your points reset to zero, and you can start earning points benefits again. While your points reset each year on your anniversary date, your tier status is determined by the number of points you earned during the prior year of membership, regardless of how many points you redeemed. Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to earn enough points to qualify for that tier each year. For example, if you qualify for Tier 2, Brilliant, during your first year, you’ll maintain Brilliant status during your second year. But, if you earn less than 250 points on eligible purchases during your second year, you’ll drop back down to Tier 1, Smart status at the onset of your third year.
Yes. We may, in our sole discretion, cancel, modify, restrict or terminate Clinique Smart Rewards or any aspect or feature of this loyalty program at any time without prior notice, even though such changes may affect the value of points and benefits already accumulated or earned and/or the ability to redeem accumulated points and benefits.
Clinique in its sole discretion, can terminate any member for any reason including, but not limited to, any failure to comply with the Clinique Smart Rewards Terms & Conditions and/or our website Terms & Conditions.
If you decide you no longer want to be a part of Clinique Smart Rewards, you can opt-out in your account on clinique.com, or Message Us, or Contact Us.
You can update your information by visiting your account online at clinique.com.
If you have questions related to your membership account, please contact Customer Service or call us at 1-800-419-4041.
You can reset your password on clinique.com by selecting ‘Forgot My Password’ at the login page.
You can manage your marketing email preferences in your account on clinique.com and from the link at the bottom of each of our marketing emails. Email communications from Clinique give you news on the latest looks, launches, tips, trends, offers and more. In any instance in which you opt out of receiving marketing emails from Clinique, you will continue to receive transactional emails (i.e. your birthday gift offer code, etc.) related to your Clinique Smart Rewards account.