What is your return/exchange policy?

We hope you are delighted with your order. However if for any reason you're not entirely satisfied with your goods, you may return any item in its original condition for a full refund. Providing you notify us within 7 days of delivery. For more information please consult our Returns Procedure.

Why is my favourite product discontinued? What can I use now?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please contact our Customer Services team 1800 556 948 or e-mail info@clinique.com.au with the name/shade of your favourite product that has been discontinued and they will be happy to provide alternative recommendations.

Can you send me samples?

Regrettably, samples are not available for general distribution.

How do I know what products are right for me?

Begin by taking a personal consultation to determine your skin type and skin strength. Create an account with Clinique Online, and choose to have this information stored on your computer.

Physician's care

If you are under the care of a dermatologist, only he or she can best advise you of the appropriate products that would work best with your prescribed treatments. We recommend that you ask your dermatologist about the use of Clinique products, (most dermatologists are familiar with our product line) to determine what is appropriate for you. Once you have obtained this information, we would be happy to confirm which products meet those specifications.

Bonus Time Events

Become a Club Clinique Member to receive Bonus time information via email. If you prefer, you may contact your local Clinique counter directly and they will be happy to advise you when an event is planned for your area.

Where Can I Buy Clinique Products?

To purchase Clinique product, you can shop right here at clinique.com.au . If you would prefer to visit a Clinique Counter, Click here for our Store Locator.

Do you offer bridal or private appointments?

Clinique offers consultations at all of our Clinique counters. Consultations offer you the opportunity to work with a professionally-trained Clinique Consultant. Click here for our Store Locator.

How should I apply for a job as a Clinique Consultant?

Consultants selling Clinique are almost always the employees of the shop where they work. So the shops make the decision who to hire as Clinique Consultants. However, Clinique does assist the shops by identifying candidates.

Selling positions may or may not be available in your area, but if you are interested in applying, you have several ways to initiate the process. You can do any of the following:

1. Visit a Clinique counter in the store where you would like to work and inquire about applying for a position. They can advise you from there.

2. Visit the Human Resources Department within the store and complete a job application, indicating your preference for Clinique.

3. Visit the ELC Human Resources website and Apply On Line www.elccareers.com.au.

Does Clinique test on animals?

The Estée Lauder Companies Inc. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.

We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.

Estée Lauder fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.