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FAQs
| Frequently Asked Questions |
How do I check on an order I have placed? |
How do I check on an order I have placed? If you are a Clinique Club Member, you may check the status of your order online. For questions regarding the status of your order or if you are not a Registered Member, you may contact our Customer Care representatives at 1800-556-948 or email us. For fastest service, please provide your order number when making inquiries. |
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Do you accept international orders? We're sorry, clinique.com.au is currently unable to accept orders to be billed or shipped to destinations outside Australia. We apologise for any inconvenience. For customers living in the following Countries,please visit the appropriate site below to purchase Clinique online: Australia USA United Kingdom |
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Is it safe to use my credit card? Yes.When you submit any personal information (name, address and credit card) during Checkout, the data is encrypted and sent over a secure connection to our Web site server. Read more about Clinique Online Security. |
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Does anyone else see the information that I provide to Clinique? We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information. |
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SPAM filters and ISPs Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Clinique Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Clinique Online will be accepted.If you have any questions, please contact us at 1800-556-948. If your provider is Yahoo:
If your provider is Hotmail:
If your provider is MSN:
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What is your return/exchange policy? For any reason you are not completely satisfied with your Clinique Online purchase, simply return the unused portion and we will be happy to remit your account for the full amount of your purchase. If you prefer, you may exchange your purchase for other Clinique products. More information about Returns and Exchanges. |
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Why is my favourite product discontinued? What can I use now? Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please email our Clinique Online Consultants with the name/shade of your favorite product that has been discontinued and they will be happy to provide alternative recommendations. |
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Can you send me samples? Regrettably, samples are not available for general distribution. |
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Catalog Request We are sorry, but Clinique does not currently produce a complete product catalogue. However, you may view the entire selection of Clinique products on our Web site. The Clinique Directory - a brochure with many of our products listed and described - is available from your local Clinique counter. |
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How do I know what is right for me (skin care and makeup)? Begin by taking a personal consultation to determine your skin type and skin strength. Create an account with Clinique Online, and choose to have this information stored on your computer. |
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Physician's care If you are under the care of a dermatologist, only he or she can best advise you of the appropriate products that would work best with your prescribed treatments. We recommend that you ask your dermatologist about the use of Clinique products, (most dermatologists are familiar with our product line) to determine what is appropriate for you. Once you have obtained this information, we would be happy to confirm which products meet those specifications. |
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Animal Testing The Estée Lauder Companies Inc. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold. We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels. Estée Lauder fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives. |
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What is Clinique doing about REACH, the new EU chemicals regulation? Click here to learn more about REACH – for Consumer, Web Site, and MediaResponses. |
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Where Can I Buy Clinique Products? To purchase Clinique product, you can shop right here at clinique.com.au . If you would prefer to visit a Clinique Counter, Click here for our Store Locator. |
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Do you offer bridal or private appointments? Clinique offers consultations at all of our Clinique counters. Consultations offer you the opportunity to work with a professionally-trained Clinique Consultant. Click here for our Store Locator. |
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